IVR (Interactive Voice Response) for 1300 Numbers and 1800 Numbers.

Our IVR systems are also known as an Automated Reception system, Call-Forwarding menu system or Auto Attendant. IVRs integrate with your 1300 number, 1800 number or 13 number.

Some examples ...

Business Welcome with ONE call-forward option

Welcome callers professionally and forward their call to one business phone number (eg. could connect call to your office, mobile or live answering).

eg.

Welcome to Your Company, for Australia's best value widgets. Please press 1 to continue.
Hello ... and welcome to Your Company. Please press 1 to continue.
Thank you for calling Your Company. Please press 1 to continue.

Forward callers to different divisional/department phone numbers in your business.

For sales ... press 1,
For after-sales service ... press 2,
For accounts department ... press 3.
To speak to an operator ... press 4 (Live Answering)

Forward callers to specific people in your business

To speak to John Brown ... press 1,
To speak to Mary Smith ... press 2,
To speak to Brian Jones ... press 3.
To speak to an operator ... press 4 (Live Answering)

Use it to PROMOTE your different products or services

Example 1

For information about Product-A ... press 1,
To find out about our Service-A ... press 2,
For help with repairing your machine ... press 3,
To enquire about Service-B ... press 4,
For after-hours emergency service ... press 5 (Live Answering)

Example 2

To listen to recorded information about our 'Selling' services ... press 1,
To listen to recorded information about our 'Buying' services ... press 2,
To speak to our Sales Department ... press 3,
To speak to an operator ... press 4 (Live Answering)

IVR Fees

Item	Set-up	Monthly
Business Welcome with ONE call-forward option	$39^#	$5
Main Menu (1-5 call forward IVR numbers)	$100	$15
Each additional SubMenu (1-3 call forward IVR numbers)	$50
Professional Voice Recording)	Est $100-$200*

^# Includes Professional Voice Recording - Maximum 20 words (eg. Welcome to Alltel, Australia's best-service telco. Please press one to continue).
*Depends on level of complexity and length.

No matter how BIG ... or SMALL your business is, our integrated 1300/1800 number IVR system is designed to make you sound even MORE professional and help you to promote your products and services.

When the caller selects and presses a number from the IVR menu, their call can be forwarded to the associated destination number such as...

different destination phone numbers within your business (if you have them) … eg.
- different departments
- different offices
- different mobiles
Live Answering Service/s
Voice2Email

To listen to your recorded voice announcements
To leave a message

Destination numbers can be different (if you actually have different numbers) or if you only have one phone number, all IVR numbers pressed can terminate at the same destination number - ie. the same staff member could answer all calls for all enquiries.

The possibilities are only limited by your imagination.

TO GET STARTED ...

Simply click and complete the IVR Application
The application is in pdf format so you'll need Adobe Acrobat Reader to read it - Acrobat Reader is FREE to download and install.

FAX it to us on 1300 255 855

You'll have your own Interactive Voice Service set-up in no time!

Click here for our Terms & Conditions

If you have special IVR requirements, please call us NOW on 1300 ALLTEL (1300 255 835) and we'll arrange a quote for you.

We provide outstanding value ... without compromising personal service.

Things you should know. IVR service fees are additional to other service/s. If required, Audio Recording & Editing services are available at low, additional rates..

3 Easy Steps